Currently, the health policies ia not always planned with ethical criteria. The doctors themselves often are in tension between two styles of exercise, one governed by the values \u200b\u200band their implementation in the moral standards commitment to the patient, and other economic criteria dictated by political criteria, or even by their own selfish interests or corporate, taking the form of management rules aje nas the world of values.
is clear that the consequences of a sanitary company with no ethical references are never neutral, contrary to what has long advocated. In the field of our profession, paradoxical effect, physicians and are qu decisionmaking are consulting with them further to a point that can reach saturation. First, because the patients have positive expectations and raise new problems. Second, because new patients choose it as a physician. But not always maintained at an excess of work of doctors, managers take corrective measures Toras to improve their working conditions. So, the doctor who strives to do well, improve the efficiency of the system, but saturates its own capacity. If when applying the limitation assigned population, is with no response from management positions, could not come a moment when doctor told me, as a matter of survival, begins to see as a threat which new patients want to consult? So why not come in contradiction with what we define as intrinsic good the profession? There are many issues linked with the world of values \u200b\u200bin our professional environment, can act encouraging or discouraging.
At present, it is clear the need to establish a limit on the population and the number of queries handled by each doctor daily to ensure the exercise of patient-centered medicine. Health management and medical practice should be provided as two complementary levels of performance. Your link is to have as a guide for common action, the identity provided by shared values. Patient at the heart of the health system is the value which is the goal of healing. But there are other potential factors that could modulate, by implication, daily practice. If not identified by joint reflection, so will affect groundwater and therefore uncontrollable, in managers and professionals, thereby diverting them from the goal.
By now nobody doubts the reality of the world also values \u200b\u200bbusinesses. It therefore seems advisable to generate a reflection that culminates in an explicit expression of them to guide, then institutional activity toward them. If the health system is focused on making health patient, a priority must be the humanization against the objectification of the same which lead to some management approaches that ignore the world of ethics. healthcare company in the two types of customers. The external is any inner city and are professionals working in the company. Humanize medicine requires that all persons who are part of the health system, internal and external customers, are treated with dignidad.Humanizar external customer care is that patients feel dealing with people, rather than a clinical case. To achieve this it is essential to create a climate in which they can establish a good communication. If the communication is appropriate in your background and fluent in the way, will give the optimal conditions for both the preferences of the patient about their health problem, as to convey an understandable, technically updated and unbiased. It is impossible to achieve if the organization does not guarantee the minimum conditions for the doctor-patient relationship.
As for the internal customer, the professional, it is impossible to have the feeling of being treated as a person if you do not receive respect for their activity. Well, respect before all else is the physical space to provide conditions and characteristics of population assigned such that it is an exercise tailored to your qualifications and a minimum quality. Only in this case is being provided to the professional activity is directed towards its intrinsic good. In any other case, although it is possible to improve the efficiency of the system, enhances mental fatigue and devalue their professional activity, so when that recognition is not met before, it is dehumanizing medicine in relation to internal customer is the professional.
- Links:
- Enterprise and Humanism
- IESE Business School
- Fisterra.com, web-oriented independent medical consultation and training.